Information We Collect

• Full name and contact details (phone, email)
• Pickup and drop-off locations
• Booking and ride history
• Company details (corporate clients)
• Payment-related information
• Device and app usage data
• GPS location during rides
• Communication records

How We Use Your Information

• Process and manage bookings
• Provide transport services efficiently
• Enable GPS tracking and safety features
• Improve service quality
• Send booking updates & notifications
• Provide customer support
• Ensure security and prevent misuse
• Generate billing & reports

GPS & Safety Monitoring

For safety and operational purposes, Carlift vehicles may use live GPS tracking, in-vehicle cameras, driver monitoring, and emergency alert systems. This data is strictly used for safety and service improvement.

Data Sharing

• Authorized drivers for ride completion
• Corporate clients (for coordination)
• Technology providers (hosting, analytics)
• Legal authorities (if required)

Data Security

• Encrypted data storage
• Restricted access to sensitive data
• Regular system monitoring
• Staff confidentiality policies

Data Retention

Your data is stored only as long as necessary for service delivery, legal compliance, billing, and operational purposes, after which it is securely deleted.

User Rights

• Access your personal data
• Request corrections
• Request deletion (where applicable)
• Opt out of marketing
• Raise privacy concerns

Cookies & App Data

Our platform may use cookies and analytics tools to improve experience and optimize performance. You can disable cookies in your browser settings.

Third-Party Links

Carlift is not responsible for the privacy practices of external websites linked from our platform.

Policy Updates

This policy may be updated periodically. Changes will be reflected with a revised effective date.